Over the last year, Dan Oehlman – service charge lead at Ad Esse Consulting – has been taking an in-depth look at two of our largest housing associations clients.
Although commissioned by Trace Solutions, the resulting white paper provides a unique, independent and anonymised analysis of the use of specialist software systems to solve the significant and widespread service charge problem in housing associations.
The report attempts to quantify benefits but also identifies issues around implementation and data management that will be of use to anyone thinking of going down the software solution path.